Refund and Returns Policy

Effective Date: [1st Aug, 2024]

At Sabbar Media, we specialize in custom paper printing, promotional items, and branded products. Due to the nature of our services, please carefully review our Refund and Return Policy. By placing an order with us, you agree to the terms outlined below.

1. No Refunds or Returns on Custom Orders

  • Custom Orders: All custom orders are final once design and paper approval are confirmed. We do not accept returns or provide refunds for printed products as they are made to order.
  • Customer Responsibility: After design and paper approval, it is the customer’s responsibility to ensure that all design elements are correct. Mistakes made by the customer after approval will not be refunded.
  • Company Mistakes: If a mistake is made by Sabbar Media during production, we will take responsibility and investigate the issue. A solution will be offered, such as a reprint or other corrective actions, after reviewing the issue.

2. Design and Paper Approval

  • Design Approval: Once the design is finalized and approved, any changes after production begins will incur additional costs and delays. Please ensure that all design elements are correct before final approval.
  • Paper Approval: The customer is responsible for reviewing and approving the paper quality, type, and specifications before printing begins.
  • Design Cost: Design services are charged separately. The cost of design will be agreed upon in advance and is not refundable once the design is approved. Any revisions after approval may incur additional charges.

3. Special Color and Pantone Specifications

  • Pantone and Custom Colors: If you require a specific Pantone or custom color, it must be communicated in writing at the time of order. Without this specification, we will proceed with standard colors.
  • Print Color Variations: Colors may appear slightly different in print than on screen. If exact color matching is needed, please ensure you specify this in writing.

4. Pricing and Payment Terms

  • Price Confirmation: All pricing for custom orders is provided in writing before production begins. Any changes or additional services may alter the price.
  • 50% Advance Payment: A 50% advance payment is required before production begins. The remaining balance is due upon completion and before delivery, unless otherwise specified in the contract.
  • Delivery Cost: Delivery charges are not included in the base price. The customer is responsible for delivery costs, which will be added to the total price as per the delivery location and product size.
  • Samples and Dummy Products: Any request for product samples or dummy items will incur additional costs. The customer will be responsible for covering these costs, which will be added to the total order.

5. Cancellations and Order Changes

  • Cancellation Policy: Orders can only be canceled before production begins. If you wish to cancel, please inform us immediately during business hours. Any cancellation costs incurred (e.g., design work, setup, paper costs) will be the customer’s responsibility.
  • Design Charges: Design charges will be discussed and agreed upon in advance to avoid confusion later. If the order is canceled after design work starts, those charges will apply.
  • Order Processing Time: Small jobs typically require 3 working days for completion, while larger orders depend on quantity and requirements outlined in the quotation.
  • Official Quotation Validity: Official quotations are valid for 10 days from the date of issue. Prices and availability may change after this period.

6. Ready-Made Products (Without Branding or Printing)

  • Returnable Ready-Made Items: Products that are ready-made (e.g., promotional pens, diaries, caps, t-shirts, mugs, trophies, etc.) without any branding or printing can be returned if they are unused, undamaged, and in original packaging.
  • Return Notification: Customers must notify us via email or WhatsApp within 12 hours of receiving the items to initiate a return. If this timeframe is exceeded, the return or exchange request will not be accepted.
  • Late Returns: For return requests received after 12 hours, the customer will incur a 30% charge of the total bill for late notification. Returns will be subject to a verification process, and additional time may be required for verification or testing.
  • Verification Process: If additional time is needed for verification or testing of returned products, the customer must allow the required time for the process. Once the products are verified, any necessary payments will be released.

7. Digital and Offset Printing Services

  • We offer a wide range of digital and offset printing services, including business cards, banners, brochures, flyers, calendars, and more. We also provide promotional items to help your brand stand out.

8. Production Delays Due to Technical Issues

  • Machine or Technical Delays: If there are any delays in production due to machine or technical issues, Sabbar Media will inform the customer immediately. In such cases, the customer can decide whether to proceed with the order or make any necessary adjustments.
  • Company Assistance: If the customer needs assistance in making a decision due to production delays, Sabbar Media is available to provide help and support, but it is ultimately the customer’s decision whether to continue with the order. These delays are considered a natural part of the production process and will be addressed promptly.

9. Contact Information

If you have any questions or need assistance with your order, please contact us:

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